Question 1

Do they need an app to see the gift?

Accepted Answer

Not at all. It works like magic — they simply hold their smartphone (iPhone or Android) near the wooden card, and your gift page appears instantly on their screen. No apps, no setup, no passwords.

Question 2

Is it easy for older parents or grandparents to use?

Accepted Answer

Absolutely. We designed TapHeart specifically so anyone can use it, regardless of tech skills. They just tap the card to their phone. We include a simple instruction snippet in every package.

Question 3

Can I see how it looks before buying?

Accepted Answer

Yes! You can build, customize, and preview your entire digital gift page completely for free. You only pay when you're ready to order the physical card.

Question 4

Are there any monthly subscriptions or hidden fees?

Accepted Answer

Never. TapHeart is a one-time purchase. Your payment covers the physical card, free shipping, and subscription-free hosting. No monthly fees, no sneaky renewals.

Question 5

Can I add new memories after I give the card?

Accepted Answer

Yes, and this is what makes TapHeart special. You can log in and add new photos, videos, or love notes anytime. Next time they tap the card, they see a brand new surprise. It's a gift that literally keeps growing.

Question 6

How long does shipping take?

Accepted Answer

Free US shipping via USPS Ground Advantage. Ships within 24 hours, arrives in 2–5 business days. We also instantly generate a shareable QR code so your loved one can experience your gift right away.

Question 7

What happens if the physical card gets lost or damaged?

Accepted Answer

Your memories are always safe in the cloud. If the card goes missing, your digital page remains secure. You can order a replacement starting at $29.99 with free shipping.

Question 8

Is our gift page private?

Accepted Answer

100%. Only someone holding the physical card or the direct link can access the page. You can also lock it behind a secret question that only you and the recipient would know.

Question 9

If I update the content, will the recipient know?

Accepted Answer

That's up to you! You can choose to notify the recipient or keep it as a quiet surprise for them to discover next time they tap.