Privacy Policy

1. Introduction

TapHeart (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using TapHeart, you consent to the data practices described in this policy. If you do not agree, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address used for registration and authentication.
• Gift Content: Text, images, audio recordings, videos, and other media you upload to create gift pages.
• Guestbook Messages: Names (optional) and messages left by gift recipients.
• Payment Information: Processed by third-party payment providers (Stripe). We do not store your full credit card number.
• Support Communications: Information you provide when contacting us for support or submitting reports.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, timestamps, and interaction patterns.
• Device Information: Browser type, operating system, device type, and screen resolution.
• IP Address: Collected for security purposes, analytics, and abuse prevention.
• Tap Interaction Data: When a gift page is accessed by tapping the product, we log the visit for analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service;
• Process transactions and send related information (confirmations, receipts);
• Send verification codes for authentication;
• Respond to your support requests and inquiries;
• Monitor and analyze usage to improve the Service;
• Detect, prevent, and address fraud, abuse, and security issues;
• Investigate reports of prohibited content;
• Comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

• Gift Recipients: When you create a gift page, the content you include (text, media, etc.) is viewable by anyone who accesses the gift link or taps the product. Password-protected gifts are only accessible to those with the correct password.
• Service Providers: We share information with third-party providers who perform services on our behalf (hosting, payment processing, analytics), subject to confidentiality obligations.
• Legal Requirements: We may disclose information when required by law, legal process, or governmental request, or when necessary to protect the rights, property, or safety of TapHeart, our users, or others.
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. Specifically:

• Account Data: Retained until you delete your account.
• Gift Content: Retained as long as your account is active and the gift page exists.
• Visit Logs: Retained for up to 24 months for analytics, then anonymized or deleted.
• Report Records: Retained for up to 36 months for legal compliance and abuse prevention.

When you delete your account, we will delete or anonymize your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

6. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data in transit;
• Secure, hashed storage for authentication credentials;
• Regular security audits and vulnerability assessments;
• Access controls limiting employee access to personal data.

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Cookies & Tracking

We use the following types of cookies and similar technologies:

• Essential Cookies: Required for authentication and core functionality (e.g., session tokens). These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with the Service. You may opt out of analytics cookies through your browser settings.

We do not use advertising cookies or sell data to advertisers.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request that we correct inaccurate or incomplete data.
• Deletion: Request that we delete your personal data, subject to legal obligations.
• Portability: Request your data in a structured, commonly used, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw at any time.

To exercise any of these rights, contact us at privacy@tapheart.gift. We will respond within 30 days.

9. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected data from a child under 13 without parental consent, we will take steps to delete that information promptly.

If you believe a child under 13 has provided us with personal information, please contact us at privacy@tapheart.gift.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure that appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

11. Third-Party Links

The Service may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: